Privacy Policy

Yorke Exterior Services is committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This Privacy Notice explains how we collect, use, and protect your personal data when you engage with us, as well as your rights regarding your personal information.

1. Who We Are

Yorke Exterior Services provides exterior cleaning services for domestic and commercial properties. We are the Data Controller for any personal data you provide to us.

For questions or concerns about your personal data, you can contact us at:
Yorke Exterior Services
Email: info@yes-cleaning.com
Phone: 07482223253

2. What Data We Collect

We collect and process personal data necessary to provide our services and operate our business. This includes:

a. Personal Information

• Name
• Contact details (address, email, phone number)

b. Service Information

• Details about your property (e.g., size, type of services required)

c. Financial Information

• Payment details (e.g., bank details or card payment data processed securely through a third-party payment provider)

d. Technical Information

• IP address, browser type, and other details collected when you interact with our website (if applicable).

e. Communication Records

• Emails, phone calls, or messages exchanged with us.

3. How We Collect Your Data

We collect personal data in the following ways:

• Directly from you when you make an enquiry, book a service, or contact us.
• Automatically through your interactions with our website (e.g., cookies or analytics tools).

4. How We Use Your Data

We use your data to:

• Provide and deliver our services.
• Communicate with you regarding bookings, enquiries, or feedback.
• Process payments and manage accounts.
• Comply with legal and regulatory obligations.
• Improve our services and customer experience.

5. Lawful Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity: To deliver the services you have requested.
• Legal obligations: To comply with laws and regulations.
• Legitimate interests: To improve our services and ensure effective business operations.
• Consent: For marketing communications, where you have explicitly opted in.

6. Sharing Your Data

We only share your personal data when necessary and with trusted third parties, such as:

• Payment processors for handling transactions.
• Subcontractors or service providers who assist in delivering our services.
• Regulatory authorities or legal entities, where required by law.

We do not sell or rent your personal data to third parties.

7. International Transfers

We do not transfer your personal data outside the United Kingdom.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations. Once no longer needed, we securely delete or anonymise your data.

9. Data Security

We take appropriate technical and organisational measures to safeguard your personal data against loss, theft, and unauthorised access, including:

• Secure storage of electronic and physical data.
• Use of encryption and secure payment processing systems.

10. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: The right to request a copy of the data we hold about you.
• Rectification: The right to request corrections to your data if inaccurate or incomplete.
• Erasure: The right to request deletion of your data (subject to legal obligations).
• Restriction: The right to request limitations on how we use your data.
• Data Portability: The right to receive your data in a structured, machine-readable format.
• Objection: The right to object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: The right to withdraw consent for processing where applicable.

To exercise these rights, please contact us using the details provided above.

11. Cookies and Website Data

If you use our website, we may use cookies to improve your browsing experience. These cookies may collect anonymous information about your browsing behaviour. You can manage your cookie preferences through your browser settings.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy notices.

13. Changes to This Privacy Notice

We reserve the right to update this Privacy Notice at any time. Changes will be posted on our website, and where appropriate, notified to you via email.

Last updated: 19/11/2024

Thank you for trusting Yorke Exterior Services.